Full Case Management
Imagine a back office that truly empowers your growth. At FFP, we understand that your success hinges on seamless operations. That's why we provide comprehensive case management to all agents and agency partners. Our dedicated team proactively monitors every case, ensuring smooth processing from start to finish. With over a century of combined carrier relationships, we have the leverage to expedite even the most challenging cases. Plus, our experts will help you match your clients with the perfect carriers, maximizing your efficiency and profitability. Join FFP and experience the power of unparalleled support.
We understand that questions arise throughout the process, and our case managers are readily available to provide answers. Whether you're facing a unique situation or need clarification on common queries, such as where to submit an application, how to confirm receipt, understanding pending requirements, or typical processing times, we're here to guide you every step of the way.
At our core, we prioritize a seamless and efficient process for our agents and agencies. We begin by meticulously reviewing every application to ensure it's submitted in good order, eliminating potential delays caused by missing information. Once submitted, we proactively track the application, confirming receipt within two business days, or even faster with certain carriers. For paramedical exams and lab work, we handle the entire process, from scheduling appointments to verifying completion, keeping you informed every step of the way. When underwriting requirements arise, we don't just relay the information; we translate it, ensuring you understand exactly what's needed and providing timely reminders. We manage the acquisition of Attending Physician Statements (APS), navigating any special authorization requirements. Should an application not be approved as applied, we diligently follow up on acceptance requirements, ensuring the policy is issued promptly. After approval, we confirm the policy's issuance and mailing date, and provide reminders for any outstanding delivery requirements. Finally, we conduct a thorough check to guarantee the policy is successfully placed in-force, providing complete peace of mind. With our dedicated team managing these crucial back-office tasks, our agents are empowered to focus their energy and expertise on what truly matters: growing their business.
Let us discuss how case management can help you grow your business!
Working with FFP has been an outstanding experience. The entire team at FFP provides excellent service with the utmost knowledge and expertise to our agency. Each staff member is friendly, prompt, and trustworthy. This helps expedite our resolution process and makes our challenges appear seamless, allowing our business to reach higher levels of production. The FFP portal provides an abundance of useful information in making our business run smoothly both with insurance carriers and clients. It's a great tool for submitting applications, retrieving forms/documents, accessible marketing materials, products, and various insurance carrier websites. We could not achieve such high levels of production without FFP's support.
The staff at FFP are timely and effective with my applications and questions; alway able to navigate me through the toughest of cases. During an appointment with a client in a no-service area, I was able to call and get the information needed within a couple of minutes which was very impressive to the client and valuable to me. I highly recommend their staff and services.
FFP'S Risk Assessment tool is a very valuable tool. I can send their team the medical history of my client and they will do the research to tell me which company is best to place my client. I learn which table to rate them, which makes it easy for me to explain to the client that based on the information they provided to me this is the best fit. By using this method I am also saving my client from getting a negative response report in their insurance history if they are not able to get coverage at this present time for things related to what's in their medical history that they are aware of. When a potential client is looking for life insurance, I ask them if they are on any prescription durgs. If the answer is yes, I explain to them this process and how it works up front and seem to be more open to telling me everything I need to know. This is a great program that everyone should use.